At Blacktogel, your privacy is a genuine operating priority — not a compliance formality. This Privacy Policy explains in clear, structured terms exactly what personal data we collect from Malaysian Members, why we collect it, how we use and protect it, and what rights you hold over it.
This Privacy Policy ("Policy") is published by Blacktogel ("we", "us", "our", "the Operator"), the operator of the online gaming platform accessible at https://blacktogel.cam (the "Platform"). It describes our practices concerning the collection, use, storage, sharing, and protection of personal data belonging to individuals who access or use our Platform, including registered Members and visitors.
Blacktogel is committed to handling personal data responsibly and in accordance with applicable data protection principles. Our Platform is designed primarily for Malaysian users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia. The personal data we process is handled with the confidentiality standards appropriate to a licensed online gaming environment.
By registering an Account on the Platform, making a deposit, or otherwise providing us with personal information, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Related Documents: This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, which together constitute the full framework governing your relationship with Blacktogel.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
Blacktogel collects personal data across several categories, each collected for specific and legitimate purposes. The table below summarises the categories of personal data we process:
| Data Category | Specific Data Elements | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, NRIC or passport number | At registration and KYC verification |
| Contact Data | Email address, phone number, residential address (city, state, postcode) | At registration; updated by Member |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong), cryptocurrency wallet addresses, transaction history | At deposit and withdrawal; during KYC |
| Account Activity Data | Login history, session timestamps, wagering history, game activity, bonus claims, win/loss records | Continuously during Platform use |
| Technical Data | IP address, device type, operating system, browser type, referring URL, session duration | Automatically on Platform access |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact our support team |
| Verification Documents | Copies of government-issued ID, proof of address documents, payment method verification documents | During KYC and enhanced verification |
We do not collect: Racial or ethnic origin data, political opinions, religious beliefs, health data (except as relevant to responsible gambling requests), or biometric data for identification purposes beyond document-based KYC.
The primary source of personal data is information you provide to us voluntarily. This includes data submitted during account registration, KYC document uploads, deposit and withdrawal requests, support interactions, and any promotional or survey participation. It is your responsibility to ensure that all information you provide to Blacktogel is accurate, complete, and kept up to date.
When you access the Platform, our systems automatically collect certain technical information about your device and session. This is standard practice for online platforms and is necessary for Platform security, fraud detection, and performance optimisation. This data includes your IP address, browser fingerprint, device identifiers, and session activity patterns.
When you make a deposit or withdrawal using Malaysian payment channels — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong — the relevant payment processor may share transaction confirmation data and limited account identifiers with us for the purpose of verifying and recording the transaction. We do not store full card numbers or banking login credentials.
The Platform uses cookies and similar tracking technologies to maintain session state, remember Member preferences, and analyse usage patterns. Please refer to Section 10 of this Policy for full details on cookie types and your options.
Blacktogel processes personal data for the following specific and documented purposes:
We do not sell your personal data to third parties for their own marketing or commercial purposes. Our use of your data is limited to the purposes listed above.
Blacktogel processes personal data on the following legal bases, depending on the purpose of the processing activity:
To process financial transactions, we share relevant personal data with your chosen payment provider. For Malaysian Members, this includes the relevant bank or e-wallet operator (such as DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or FPX-connected institutions), or cryptocurrency network processing services. Each payment processor operates under their own privacy policy and contractual data handling obligations.
We may engage third-party identity verification service providers to assist with KYC document validation and age verification. These providers act as Processors under data processing agreements that prohibit them from using your data for any purpose other than the specific verification service.
Our Platform is hosted on and supported by third-party technology infrastructure, including cloud hosting providers, gaming software studios, and platform security services. These vendors process personal data only to the extent necessary to provide the contracted services and are bound by data protection obligations.
Blacktogel may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction in response to lawful requests, orders, or legal proceedings. We will notify affected Members of such disclosures where we are legally permitted to do so.
Blacktogel does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or commercial organisations for their own use. Any data sharing is limited to the specific operational purposes described in this section.
Blacktogel retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
Blacktogel implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:
While we maintain robust security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a significant risk to Members, we will notify affected individuals and relevant authorities in accordance with applicable requirements.
Your Responsibility: The security of your Account is a shared responsibility. You must maintain the confidentiality of your login credentials and enable 2FA where possible. Report any suspected unauthorised Account access to us immediately at [email protected].
Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain information about your session and preferences. The Blacktogel Platform uses cookies and similar technologies including web beacons and local storage.
Non-essential cookies (functional and analytics) are deployed with your consent, which you may provide or withdraw through our cookie preference settings. You may also manage cookies through your browser settings; however, disabling strictly necessary cookies may impair core Platform features, including Account login functionality.
As a Data Subject whose personal data is processed by Blacktogel, you hold the following rights in relation to your data. To exercise any of these rights, please contact us using the details provided in Section 14.
We will endeavour to respond to all valid data rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days, with notification provided. Please note that the exercise of certain rights may be subject to legitimate restrictions arising from our legal obligations (e.g., AML record-keeping requirements).
The Blacktogel Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The Platform employs age verification mechanisms during registration and KYC to screen for underage users.
If we become aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data, close the associated Account, and void any transactions conducted through it.
If you believe that a minor has registered an Account on our Platform, please contact us immediately at the details set out in Section 14 so that we may investigate and take appropriate action without delay.
Blacktogel reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. The date of the most recent revision is indicated at the top of this document.
Where amendments are material — meaning they significantly affect your rights or the way we process your personal data — we will notify active Members via email or an in-platform notification prior to the changes taking effect. Minor clarifications may be made without prior notice.
Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the Platform and may request Account closure.
If you wish to exercise any of your data rights, raise a privacy concern, request a copy of your personal data, or make a complaint about how your data has been handled, please contact Blacktogel's support team. All contact details below are provided as plain text and are not clickable links.
Privacy Enquiries — Email
Live Chat Support
Available 24 hours / 7 days
Email Response Time
Within 4 hours on business days; data requests within 30 days
Platform
Blacktogel — blacktogel.cam
When submitting a data rights request, please include your registered Account email address and a clear description of the right you wish to exercise or the concern you wish to raise. We may need to verify your identity before processing the request to ensure we do not inadvertently disclose data to the wrong individual.
As a Blacktogel Member, you are entitled to the following rights regarding your personal data. Contact our support team to exercise any of them.
You may request a copy of all personal data we hold about you, along with information about how it is processed and the purposes for which it is held.
If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
In certain circumstances, you may request that we limit how we process your data — for example, while you contest the accuracy of information we hold.
Where processing is based on consent or contractual necessity and conducted by automated means, you may request your data in a structured, machine-readable format.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing communications.
Beyond the legal framework, here are the practical commitments that define how we approach data privacy for Malaysian Members every day.
Your personal information is never sold, rented, or traded to third-party advertisers or data brokers. Period. Data sharing is limited to essential service providers operating under strict contractual controls.
All data sent between your device and our servers is encrypted via SSL/TLS. Stored data — including KYC documents and financial records — is encrypted using AES-256 at rest.
Only staff with a documented need to access Member data can do so. All access is logged, audited, and subject to confidentiality obligations. No broad internal data access is permitted.
We retain personal data only as long as necessary — typically five years for transaction and KYC records to meet AML obligations — after which data is securely deleted or anonymised.
Marketing emails are only sent with your explicit consent and can be withdrawn at any time from your Account settings or by contacting support. Withdrawal does not affect your ability to use the Platform.
Data rights requests — including access, deletion, and rectification — can be submitted via live chat or email at any time. We commit to responding within 30 days as required.
Every Malaysian Member on Blacktogel benefits from the protections described in this Policy — from the moment you register through every deposit, wager, and withdrawal. If you have any questions about how your data is handled, our support team is available around the clock.
🔞 For players aged 21 and above only. By using the Blacktogel Platform, you acknowledge this Privacy Policy. Please also review our Terms & Conditions and Responsible Gambling policy.